New launch: CSAT+
Understand what customers really think about your stores
Get better feedback. Find the real issues. Improve the customer experience.
How was your visit?
Feedback while it’s still fresh
Capture the visit before the memory fades
Customers can share feedback in seconds using their mobile phone or an in-store screen. The process stays quick and simple, making honest responses easier than a long survey.
Ask shortly after purchase
Let customers explain the why
What shaped your rating?
Staff service
Waiting time
Checkout
Go beyond the satisfaction score
A score alone does not tell you what happened. CSAT+ shows what customers liked, what frustrated them, and what had the greatest impact on their visit.
Staff service
Waiting time
Store cleanliness
Pricing
Checkout experience
Customize feedback for every store
Different stores face different challenges. CSAT+ lets retailers customize questions and feedback categories by location, store format, campaign, department, or business priority.
Location
Store format
Campaign
Department
Turn customer feedback into clear action
All feedback is collected in one easy-to-understand dashboard, so teams can see where attention is needed without sorting through disconnected comments and scores.
Satisfaction trend
82%
Up 9 points after checkout queue improvements
Track satisfaction over time
Identify recurring problems
Compare stores and locations
Discover what customers value
Monitor improvement impact
Recognize positive experiences
Weekly insights delivered to your inbox
CSAT+ automatically sends weekly email summaries with key trends, positive store highlights, recurring issues, location differences, and recommended areas for improvement.
This week across your stores
+12%
Positive feedback
3
Emerging issues
Simple pricing for every store rollout
One-time setup
per store
Includes
Tablet
Standard stand or mounting solution
Configuration
Feedback flow setup
Store branding
Installation guidance
Delivery and on-site installation are charged separately when needed.
Monthly subscription
Volume-based pricing rewards larger store networks with a lower monthly rate per location.
Stores
Price
1–4
€69
5–19
€59
20–49
€49
50–99
€39
100+
Custom
Pricing scales with the number of active stores in your rollout.
